Due to hygiene and safety reasons, we maintain a strict return policy for personal care products.
For customers located in France and other European Union countries, statutory consumer rights under applicable EU consumer protection laws remain unaffected.
In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed. As our products are personal care items, returns are not accepted once the product seal has been opened.
Returns are not accepted for opened, used, or tampered products.
Returns may be considered only if the item received is damaged, defective, or incorrect.
Customers must notify us within 48 hours of receiving the product and provide clear photographic evidence for review.
Once approved, refunds will be processed using the original payment method or as store credit, at our discretion. Shipping fees, customs duties, and taxes are non-refundable.
Exchanges are subject to product availability.
